Term & Conditions
01 – May 2023
T&C of CGAME LIMITED trading as META GROUP (“MG”). CGAME LIMITED is registered at RM4. 16/F. HO KING COMM. CTR. 2-16 FAYUEN ST. MONGKOK KOWLOON – HONG KONG. By accessing and utilizing our website, web application, and platform, you agree to be bound by the following Terms and Conditions. Kindly review them carefully, in conjunction with our Privacy Policy and our Fees and Limits. If you have any inquiries, please reach out to us at hello@meta-group.com.
1. What is MG?
MG presents you with the opportunity to effectively manage your EURO funds through the use of a virtual IBAN (vIBAN). This service allows you to send and receive EURO currency. Additionally, we facilitate the management of virtual assets, commonly referred to as “crypto assets,” “cryptocurrencies,” or “tokens.” This includes the sending and receiving of such assets through a blockchain wallet address. Our esteemed partner, Striga Technology OÜ, a company registered under code 16298772, operates in accordance with its own terms and conditions and assists in providing these services. Striga Technology OÜ is located at Sepapaja 6, Tallinn, Estonia.
MG further facilitates crypto-to-euro, euro-to-crypto, and crypto-to-crypto exchanges. The exchange rates utilized for these transactions are calculated based on the prevailing market rates of our trusted partners, namely Striga. It is important to note that the EURO funds held within your vIBAN account are safeguarded by a licensed European entity. However, please be aware that these funds do not constitute a checking, savings, or any other form of traditional account and, therefore, are not covered by any deposit insurance schemes.
It is crucial to acknowledge that cryptocurrencies are not considered Legal Tender. MG does not function as a depository institution, and your MG account should not be perceived as a deposit account. The crypto assets held within your account are not insured by any deposit insurance scheme or any securities investor protection corporation in any jurisdiction..
2. Terms and Conditions Overview
These Terms and Conditions, in conjunction with our Privacy Policy and our Fees and Limits, constitute the comprehensive agreement between you and MG. They supersede any previous or contemporaneous agreements and understandings, whether written or oral, regarding the subject matter at hand. This includes any public statements or presentations made by MG. Failure to agree to these Terms and Conditions will result in the denial of access to any Meta Group functionality or services.
2.1. Modifications to Terms and Conditions
We retain the right to modify these Terms and Conditions at our sole discretion. In the event of any updates to the Terms and Conditions, we will notify you of such changes and request your acceptance of the revised terms in order to continue accessing MG.
3. Correspondence with MG
Our primary means of communication with you will typically be through the MG WebApp and email. It is essential that you regularly check these channels for any account-related information. We may also employ text messages or other alternative methods to communicate with you.
4. Introducing Meta Group (MG) WebApp
The complete range of MG services is accessible exclusively through the MG WebApp, accessible at https://meta-group.io/. To utilize these services, you must first register as an MG user, meaning you need to possess an active MG account. If you have yet to create an account, you can easily do so by visiting the MG WebApp.
4.1. Enhancements on the MG WebApp
5. Informations regarding Your Account
To utilize the comprehensive funds management and WebApp functionalities of MG, you are required to possess a registered account and undergo an identity verification and customer due diligence process as mandated by applicable Anti-Money Laundering (AML) regulations.
5.1. Account Registration
To initiate an account registration with MG, you must provide personal information, including your identity details, telephone number, email address, and establish your account security measures. Additionally, you must consent to abide by these Terms and Conditions, as well as the Terms and Conditions of our partners. It is imperative that you comply with all relevant laws and regulations applicable to you.
5.2 Responsible Account usage
We kindly request that you exercise reasonable and responsible behavior when utilizing your account. It is strictly prohibited to engage in any of the following actions, either directly or indirectly:
* Conduct that may potentially hinder our ability to provide our services effectively.
* Controlling or using an account that does not belong to you.
* Granting access to your account to any unauthorized individual.
* Violating any applicable local, European, or international laws or regulations, including but not limited to laws governing the export of data or software to and from the EU or other countries.
* Exploiting, harming, or attempting to exploit or harm minors by exposing them to inappropriate content, soliciting personally identifiable information, or engaging in similar activities.
* Transmitting or soliciting the sending of any advertising or promotional material, such as “junk mail,” “chain letters,” “spam,” or any other similar unsolicited communication.
* Impersonating or attempting to impersonate Meta Group, Meta Group employees, another user, or any other individual or entity.
* Infringing upon the rights of others or engaging in any illegal, threatening, fraudulent, or harmful activities, or participating in any unlawful, illegal, fraudulent, or harmful purposes or activities.
* Utilizing any robot, bot spider, automatic device or process, or any manual process, whether intended to monitor or copy material from the Services or for any unauthorized purposes.
* Concealing the proceeds of, or engaging in any activities related to, breaches of applicable laws or regulations, or dealing with contraband, digital tokens, funds, or proceeds.
* Using funds, keys, tokens, or other digital assets on the Platform that have been obtained unlawfully or do not belong to you.
* Interfering with or undermining our rights, obligations, or those of any other user of the Services or third party.
* Engaging in conduct that is detrimental to Meta Group, other users of the Services, or any other third party.
* Providing falsified account registration details.
* Falsifying or intentionally omitting information requested by us in connection with your activities on the Platform or the use of any services, including during the registration process.
* Reverse-engineering, decompiling, or disassembling any software used to provide the Services.
* Using Meta Group’s trademark, logo, URL, or product name in meta tags, hidden text, or metadata without our explicit written consent.
* Accessing, tampering with, or utilizing non-public areas of the Services, Meta Group’s computer systems, or the technical delivery systems of Meta Group providers.
* Attempting to probe, scan, or test the vulnerability of any Meta Group system or network, or breaching any security or authentication measures.
* Evading, bypassing, removing, deactivating, impairing, descrambling, or otherwise circumventing any technological measures implemented by Meta Group or its providers (including other users) to protect the Services.
* Collecting or storing any personally identifiable information from other users of the Services without their explicit permission.
* Encouraging or facilitating any individual to engage in any of the aforementioned actions.
We strictly prohibit any violations of these guidelines and expect your compliance with the highest standards of ethical conduct while using our services.
5.3. Safeguarding your Account
Ensuring the security of your Meta Group (MG) account is of utmost importance to us. We kindly request your cooperation in maintaining its safety through the following measures:
* Logging out of the MG WebApp when not in use.
* Applying a strong password or passcode to secure your mobile phone and email account.
* Keeping your account security details confidential and refraining from sharing them with anyone else.
* Periodically changing your password and passcode.
* Promptly notifying us in the event of a breach or compromise of your account security details and taking immediate steps to change your password and passcode.
You bear the responsibility of safeguarding your account security details. Please note that we cannot be held liable for any unauthorized use or misuse of your account resulting from the disclosure of your security details, whether intentional or accidental, to a third party.
5.4. Account Password and System Security
At Meta Group (MG), we prioritize your privacy and security. To prevent unauthorized access, accidental loss, use, or disclosure of your information, we have implemented appropriate measures. These include the use of encryption protocols and software to protect your personal information during transmission and storage, as well as the establishment of physical, electronic, and procedural safeguards in relation to the collection, storage, and disclosure of your personal information. Access to your personal information is restricted to authorized employees, agents, contractors, and other necessary third parties.
To further enhance the security of your MG account, we may request identity verification to safeguard against unauthorized access to your account password. We recommend using a unique password for your MG account that is not utilized for other online accounts. Additionally, it is advisable to log out of the MG WebApp upon completion of your session.
5.5. Account closure
Should you decide to close your account, please contact Meta Group directly, and we will assist you accordingly.
We reserve the right to close your account, without prior notice, in exceptional circumstances. These circumstances may include:
* Reasonable suspicion of fraudulent behavior.
* Failure to provide the necessary information or submission of false, incorrect, or misleading information or documentation.
* Serious or persistent breaches of these Terms and Conditions without rectification within a reasonable timeframe.
* Harmful use of the platform that poses risks to our software, systems, or hardware.
* Potential damage to our reputation or goodwill as a result of continued account usage.
* Failure to repay outstanding debts after a reasonable period of time, following our request to do so.
* Declaration of bankruptcy.
* Compliance with applicable laws, regulations, court orders, or instructions from law enforcement authorities or regulators.
We may also opt to close or suspend your account for other reasons. In such cases, we will provide advance notice via email or the MG WebApp.
Upon closure of your account(s), you will lose access to all associated services, and these Terms and Conditions will no longer apply to you.
5.6. Handling of Account funds
The regulations pertaining to transaction limits and applicable fees within a specified timeframe can be found on the Fees and Limits page. While we strive to keep you informed about any changes in these limits and fees, please note that they may be subject to modification without prior notice. We encourage you to regularly review the Fees and Limits page to stay updated.
5.7. Fees Assessment on account funds
The guidelines governing fees charged by Meta Group are detailed on the Fees and Limits page. To collect fees, Meta Group employs our partner Striga, who debits the corresponding fee amounts from your account funds whenever a transaction or transfer triggers a fee payment according to our Fees and Limits documentation, and in accordance with the provided pricing and rates.
Meta Group will never impose charges that exceed those stated in the Fees and Limits documentation, nor will we levy fees in any manner other than as explicitly described therein. In the event of any unauthorized charges, Meta Group will be liable to compensate you for the respective amount.
5.8. Cryptocurrency Deposit
To deposit cryptocurrency into your Meta Group (MG) account, simply initiate a transfer to the designated MG wallet address specific to the chosen cryptocurrency. Please exercise caution, as the wallet address varies depending on the cryptocurrency selected.
Sending funds to an incorrect address or transferring assets other than the specified cryptocurrency may result in the permanent loss of funds.
MG cannot be held responsible for any fund loss due to user error, negligence, or any fundamental errors, bugs, or malware affecting the relevant cryptocurrency blockchain or associated systems.
5.9. Euro Deposit
To deposit euros into your MG account, initiate a SEPA bank transfer to the provided bank details indicated on your MG WebApp account. For seamless processing, please include the special reference code furnished to facilitate the identification of your funds. Failure to include the reference code may cause delays in crediting your MG euro account. MG exclusively accepts direct deposits in euros. Deposits in currencies other than euros will not be accepted and may be rejected by your bank, potentially incurring charges on your part. Upon receipt of your transfer, the equivalent value will be credited to your account without any additional fees. Please ensure that the bank account used for any deposits is registered directly in your name. Deposits with unidentifiable origins or those received from accounts that do not appear to belong to you will be rejected, and the funds will be returned to the original account. You will bear all costs associated with the return of such funds.
5.10. Cryptocurrency Withdrawal Procedure
To initiate a withdrawal of cryptocurrency from your MG account, you are required to provide the destination wallet address. Upon submitting the withdrawal request, the corresponding amount will be deducted from your account and transferred to the specified destination account.
Please take note that a blockchain network or partner fee may be imposed, which can vary depending on the network congestion level.
It is crucial to ensure the accuracy of the provided public address to avoid any permanent loss of funds resulting from sending funds to an incorrect address or transferring assets other than the selected cryptocurrency. MG shall not be held responsible for any errors or negligence on your part in ensuring the correct public address is provided for receiving the funds.
5.11. Euro Withdrawal Process
To withdraw euros directly to your bank account, you must furnish us with the necessary information regarding the destination bank account. This account should be held in your name and affiliated with a banking institution established in the European Union or the European Economic Area.
Withdrawal requests involving destination bank accounts not held in your name will be declined. Once the withdrawal request is received, the equivalent amount will be deducted from your MG account and transferred to the provided destination account. MG cannot be held accountable for any inaccuracies in the banking details provided by you. It is your responsibility to ensure the accuracy of your banking information and that the transfer is made to an account in your name.
5.12. Currency Exchange
While we strive to offer the most favorable exchange rates available, MG is not obliged to provide an exact parity exchange rate value for any currency exchange.
Please be aware that conducting exchanges and swaps directly on the blockchain through a liquidity aggregator exposes each transaction to price fluctuations, contingent upon the liquidity depth of specific tokens or pairs. As a precautionary measure, we have predefined the maximum slippage percentage for your convenience and risk mitigation.
Kindly note that all cryptocurrency asset exchanges and swaps are final, and MG does not accept returns or issue refunds. We retain the right to discontinue the exchange and swap of any particular crypto asset without prior notice.
Please exercise caution when transacting, trading, and exchanging cryptocurrencies.
5.13. Tracking your transactions
You can access a comprehensive transaction history on the Meta Group (MG) WebApp, encompassing the following:
• Deposits and withdrawals of cryptocurrencies and fiat currency
• All currency exchanges executed on our platform (including the exchange rate applied during such transactions)
Email notifications will be sent to inform you whenever a deposit or withdrawal is processed.
5.14. Cancellation of a transaction
Once a withdrawal request is processed, it becomes irrevocable for both fiat currency and cryptocurrencies. Similarly, once we receive your request to execute a currency exchange, cancellation is not possible.
5.15. Duration of Cryptocurrency transaction
All cryptocurrency transactions to and from MG are subject to the consensus mechanisms’ transaction speed and the traffic on the relevant blockchain network.
5.16. Ownership of Digital Assets
Your ownership rights to the cryptocurrencies stored in your MG account are maintained through a custodial arrangement with our trusted partner, Striga. Please take note of the following:
1. Cryptocurrency Ownership: The ownership of cryptocurrencies in your account remains with you and is not transferred to any entity within the MG or Striga group. As the owner, you are solely responsible for any potential loss in the value of your cryptocurrencies. Fluctuations in the fiat currency value of your cryptocurrencies held in your MG account on the MG WebApp shall not hold any person or company liable.
2. Control over Cryptocurrencies: You have complete control over the cryptocurrencies stored in your MG account. At any time, you have the freedom to withdraw your cryptocurrencies by transferring them to a blockchain address under your control or that of a third party, subject to applicable policies and outages.
3. Security of Cryptocurrency Protocols
MG does not exercise ownership or control over the fundamental software protocols governing the operation of the cryptocurrencies available on our platform. In most cases, these underlying protocols are open source, allowing anyone to use, copy, modify, and distribute them.